Refund & Exchange Policy

ROTTWEILER MERCH
Refund & Exchange Policy
Effective Date: November 25, 2025

Eligibility

We accept refunds and exchanges for unworn, unused, and unwashed merchandise. Items must be returned in their original condition, with all tags attached (if applicable).

  • You must contact us within 7 days of your order being marked as delivered.

  • Items showing signs of wear, washing, damage, or use are not eligible.

  • Requests made after the 7-day window may not qualify for a refund or exchange.

To start a request, email help@rottweilermerch.com with your order number, a brief explanation, and a photo if applicable.

 

 

Refunds

If your return is approved, your refund will be issued to the original form of payment.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

  • Shipping costs are non-refundable, unless we made an error with your order.

  • We do not provide refunds for:

    • Fulfillment delays

    • Shipping delays caused by carriers

    • Customs processing

    • Circumstances outside our control

 

 

Exchanges

We’re happy to offer an exchange if the item is still in stock.
If the requested item is sold out, we will issue store credit or a refund.

  • Customers are responsible for the cost of shipping items back to us, unless we sent an incorrect or defective product.

  • We allow one exchange per order. Additional exchanges may incur extra shipping charges or may be declined depending on inventory availability.

 

 

Final Sale Items

The following items are final sale and not eligible for refunds or exchanges:

  • Pre-order items

  • Mystery items

  • Digital downloads

  • Gift cards

  • Items listed as “Final Sale” on the product page

Pre-order items are made to order and may only be replaced if the item arrives damaged or incorrect.

 

 

Damaged or Incorrect Items

If you receive the wrong item or a defective product, contact us within 7 days of delivery.

Please include:

  • A photo of the issue

  • A photo of the packing slip (if available)

We’ll take care of it.

 

 

International Returns

We accept international returns; however:

  • Customers are responsible for all return shipping costs, including customs fees, duties, or import charges.

  • Original shipping fees are non-refundable.

  • Exchanges for international customers may be limited due to overseas stock availability. In these cases, we will offer store credit or a refund.

International return shipping labels are not provided by us.

 

 

Holiday Return Extension

For orders delivered between November 15 and December 25, we extend the return window:

  • Holiday purchases may be returned or exchanged until January 5.

  • Items must still meet all eligibility requirements (unworn, unused, unwashed, with tags).

  • Final sale items remain final sale during holiday periods.

 

 

Return Shipping Instructions

Do not send anything back until your request is approved via email.

We will provide:

  • The correct return address

  • Any additional steps needed

We are not responsible for return shipments that are lost or damaged in transit.
For your protection, we strongly recommend using a trackable shipping service.